Why Silos are Bad for Business?

Or, how to build your company for scale

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Photo by Pavan Trikutam on Unsplash

Imagine calling your insurance agency only to find out your claim is handled by another agent. How annoying! Such a company is structured around arbitrary parameters like “Claim Owner” or something your customer is oblivious to. As a customer, you want your claim handled promptly. Looking for the right agent is not part of your desired customer journey. Is it?


A Product Manager, Biz Dev Director and Mentor, working with early stage startups, helping them to focus and scale.

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